Refund policy

At Lamees Fine Art, we want you to be happy with your artwork. Because our pieces may be original, handmade, limited, or created specifically for you, we have established the following Return & Refund Policy.

1. Original Artwork

Due to the unique and often one-of-a-kind nature of original artwork, all original art sales are final unless the artwork arrives damaged or we have made an error with your order.

Please carefully review the artwork description, dimensions, materials, and photographs before completing your purchase.

2. Custom Artwork

Custom and commissioned artwork is non-refundable once the creative process has begun, unless otherwise agreed upon in writing.

Because each custom piece is created specifically for the customer, we cannot accept returns simply because you have changed your mind or no longer want the artwork.

Before production begins, we may confirm important details such as size, colors, subject matter, and design preferences.

3. Damaged Artwork

If your artwork arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photographs of the artwork
  • Photographs of the damaged packaging
  • A brief description of the damage

Do not discard the original packaging until the claim has been reviewed.

After reviewing the information, Lamees Fine Art may offer a replacement, repair, store credit, or refund depending on the circumstances and availability.

4. Incorrect or Defective Orders

If you receive the wrong artwork or an item that is defective due to an error on our part, please contact us within 48 hours of delivery.

We will review the issue and, when appropriate, provide a replacement, correction, or refund.

5. Refunds

If a refund is approved, it will generally be issued to the original payment method.

Please allow your financial institution or payment provider additional time to process the refund after it has been issued.

Shipping charges may be non-refundable unless the return or refund is the result of an error by Lamees Fine Art.

6. Items That Cannot Be Returned

The following items are generally not eligible for return or refund:

  • Custom or commissioned artwork once production has begun
  • Personalized artwork
  • Artwork damaged after delivery due to improper handling or care
  • Artwork altered or modified by the customer
  • Gift cards, if applicable
  • Final-sale or clearance items, if identified as such at the time of purchase

7. Customer Responsibility

Customers are responsible for carefully reviewing their order before purchase and providing accurate shipping information.

Once artwork has been delivered, customers are responsible for handling and caring for the artwork appropriately.

8. How to Request a Return or Refund

To request assistance with an order, please contact Lamees Fine Art with:

Order Number:
Name:
Email:
Reason for Request:
Photos, if applicable:

Please do not send an item back without receiving return instructions from us first.

9. Policy Changes

Lamees Fine Art reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

For questions about returns, refunds, damaged artwork, or your order, please contact:

Lamees Fine Art
Email: lameesfineart@gmail.com
Website: lameesfineart.com

Thank you for choosing Lamees Fine Art. We appreciate your support of original art and the creative vision behind every piece.